Customer Support

Shipping Policy

Goods are normally dispatched on Tuesdays and Thursdays, barring public holidays. Your order will be sent on the next Tuesday or Thursday following receipt of your payment.

Orders are dispatched by courier service to the address you have provided. Dispatch and tracking information will be sent via email at the email address you have provided.

Delivery is within the United Kingdom and the Netherlands only, and is normally affected within 3-4 days from date of dispatch.

Foreign taxes and duties

If you are not in the United Kingdom or the Netherlands, we have no knowledge of, and no responsibility for, the laws in your country.

You are responsible for purchasing Goods which you are lawfully able to import and for the payment of import duties and taxes of any kind levied in your country.

Product Warranty

In respect of the coMra Palm, the Device warranty is 18 months.

In respect of the Delta devices, the Device warranty is 2 years.

If there is a defect or malfunction in your device you must inform us by email to about the problem, specifying exactly what Goods and when purchased, and giving full details of the defect.

In returning faulty Goods please enclose with it a note clearly stating the fault and when it arises or arose.

However, we retain the right to inspect any devices returned by you. It is clearly stated and understood that we bear no responsibility for devices that will be found to have been bruised, dropped to the ground, placed near heat sources or that have been in any way fallen subject to abuse or mis-use. In all such cases, any damage due to abused or mis-used devices are not covered by the warranty.

If we agree that the Goods are faulty, we will: refund the cost of return carriage; repair or replace the Goods as we choose.


We do not accept returns unless there was a defect in your device at the time of purchase, or we have agreed that you may return it.

Before using your device, please carefully read the instructions and check that you have assembled it correctly and complied with any provisions relating to the power supply, plugs and sockets.

It is your responsibility to go through the operating instructions as well as the downloadable User Guide before attempting to use any device.

Should you come across anything in the documentation that is not clear to you, you must ask us for clarification.

We bear no responsibility and you clearly absolve us from all liability, in the event that you cause any harm whatsoever either to yourself or to third parties due to a lack of complying with provisions of the Operating Instructions or the User Guide.